After a 9-hour 12-minute flight, the launcher released KA-SAT into geosynchronous transfer orbit. Lift-off of the satellite took place on December26. Ref.: KA-SAT has been successfully lofted into orbit by a Proton Breeze M rocket supplied by ILS. When I asked the WildBlue phone staff specifically about the press release here at ViaSat's website, they said that they work for WildBlue and can't speak for ViaSat Learn more about our plans to transform satellite broadband in North America with ViaSat-1, our high-capacity satellite scheduled for launch in 2011" "Were excited about accelerating your satellite broadband aSat. "In late 2010, ViaSat-1 is scheduled to launch, and will deliver next generation broadband services to customers in North America. And I say confused because my multiple attempts to get clear answers from the help staff regarding the new satellite promised here with This lack of information is compounded by the confusing arrangement of their relationship with their parent (?) or partner company, ViaSat, that acquired them in October of 2009. While I was able to eventually find their corporate address and phone by researching at Hoover's Online for WildBlue and here for ViaSat, there is no way to formally address a complaint on the website as there is no address, no city, and no State, even, listed for the company. The portal description of the online process can be found here, while my recent visit to the site gave me the painfully familiar 404 errorī. This is an unacceptable workaround in lieu of their web portal technical issues. Meanwhile, there is a "push-button phone queue" associate with the telephone number to get to the representative who will "look up" that information per account and the process can vary in time, but is often 10 minutes or longer. Though our broadband usage is metered and we are expected to monitor it ourselves with their tool, said tool is and has been inaccessible for weeks (at least since the beginning of April (today is June 2, 2011) and there are a number of phone representatives that suggest that the work around is to call them and ask about our usage on a daily or more frequent basis.
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